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Troubleshooting common library problems
When reporting problems to Carolyn DeLuca (firstname.lastname@example.org), please include:
- description of the resource you were trying to use and what happened
- page you clicked from (provide URL)
- copy the exact error message, if available
- browser and version number being used (e.g., Internet Explorer 10, not just IE vs. Firefox vs. Safari). Knowing version number will help
- whether it happened on- or off-campus
- your/student's contact info so I can follow up
This will help me in helping you.
Reminder to Librarians
Often the patron will get to materials in a less-than-direct manner.
- Try the A-Z list of databases because that has the gold standard URL.
- Sometimes in LibGuides a liaison will create a URL without reusing it. It may lack the Ezproxy or it may not be a PURL.
- If GET IT fails, try A-Z JOURNAL TITLES.
- Be sure to try SEARCH and BROWSE.
- Edit the GET IT info if it looks wrong.