Access Services Student Employees: Stats Form

Adding a Patron's Interactions to the Stats Form

Help us provide the best service to our patrons. Please track all interactions. 

The most important boxes are Access Services, OSF and Date &Time. 

1. Whenever a patron approaches you at the desk, on the phone, or on chat, fill out the Access Services Stats Form.
2. The form should be open on the monitor on the left-hand side
   1. If the form is not visible
      1. Click on  Stats Form (Above or here).
      2. Move the Access Services Stats Form to the left-hand monitor
      3. Check to make sure that the first box (in the middle of the page) says Access Services, OSF
   2. Most of the boxes will be filled out for you. 
      1. Do not need Department
      2. Make sure the form is correct for the current interaction  (e.g., if you are helping a professor, you change the Patron Type to faculty/staff).
   3. Enter date/time in the last box. Click on the last box and then click on Now and Done on the pop-up screen.
   4. Click on the Submit button.
   5. For the next patron, change whatever differs from the previous patron, click on submit...and on it goes for your shift.