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Troubleshooting: RefWorks

Troubleshooting e-resources

RefWorks Help

RefWorks at the University of St. Thomas

Constellation Earth sculptureLearn more about the capabilities of RefWorks on our help pages.
Also see our Citing Sources pages to learn about citation styles.
Need more help? Email, chat, or call one of the Reference Desks.

How to Get Started

  1. Create a RefWorks account.
  2. Import citations or create them manually using our Step-by-step instructions.
  3. Organize and manage your citations in folders.
  4. Output citations and bibliographies instantly in any of hundreds of styles (APA, MLA, Turabian, etc.).


Accessing RefWorks from Off-Campus
RefWorks is available to off-campus users. You may be prompted for the UST RefWorks group code.


Alumni Access
UST Alums can use RefWorks. Learn more


There is a known compatability problem with Write-N-Cite and Windows 2013.

If you have installed the latest version (Write-N-Cite 4), it should work just fine.  If you are running an older version, it will not be compatible with Office 2013.  If you are using a “click and run” instead of a full installation of Write n’ Cite 4, it won’t be compatible with Office 2013.  

What this means is, if you are having a problem with Write-N-Cite, first check what version of Office (or Microsoft Word) you are running.  If it is 2013, then find out what version of Write-N-Cite you are using.  If it is not 4, then you will have to install the newer version.