When reporting problems to Carolyn DeLuca (firstname.lastname@example.org), please include:
- description of the resource you were trying to use and what happened
- page you clicked from (provide URL)
- copy the exact error message, if available
- browser and version number being used (e.g., Internet Explorer 10, not just IE vs. Firefox vs. Safari). Knowing version number will help
- whether it happened on- or off-campus
- your/student's contact info so I can follow up
This will help me in helping you.